Retailer Warranty FAQs

Wetsuit

• The glue on the wetsuit has discoloured, is the covered under warranty?
• The seams have failed on the wetsuit around the crotch area, is this covered under warranty?
• The zip has failed on the wetsuit, is this covered under warranty?
• Do you have a repair centre?
• There is a fingernail tear in the single lined neoprene, is this covered under warranty?
• A customer has a hole in their wetsuit, what do I do?

Wake

• Will replacement boots come with bolts?
• The customer hasn’t registered for their Limited Park warranty, is the warranty void?
• My wakeboard arrived damaged - what do I do?
• The customer has worn or damaged the base of their board by hitting features, is this covered under warranty?

Kayak

• Where will I find the serial number on the kayak?
• Will a replacement bladder come with a boston valve?
• How do I identify a left or right side bladder?
• How do I work out where the kayak is leaking from?
• How do I submit a claim for an Aquaglide product?

Kite

• Do you have a kite repair centre?