Consumer Warranty FAQs

General Warranty Issues

• I’ve sent a warranty return back to you but forgot to add any information to the box, what should I do?
• What is your returns address?
• My product has an issue but is out of warranty, what can be done?
• When will I get my warranty replacement / repaired product ?
• I’ve returned a warranty product to you under instruction from my retailer, what do I do now?
• My retailer has told me to return a product to you for replacement / repair. What should I include in the box?

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Wetsuit

• The glue on the wetsuit has discoloured, is this covered under warranty?
• The seams have failed on the wetsuit around the crotch area, is this covered under warranty?
• The zip has failed on my wetsuit, is this covered under warranty?
• Do you have a repair centre?
• There is a hole in my wetsuit.

Wakeboard / Boots

• My wakeboard arrived damaged, what should I do?
• Will replacement boots come with bolts?
• I have damaged / worn through the base of my board on features, is this covered under warranty?
• Replacement liners are needed, is this covered under warranty?

Kayak Warranty

• Where will I find the serial number on the kayak?
• Will replacement bladder come with a boston valve?
• How do I identify a left or right side bladder?
• How do I work out where my kayak is leaking from?

Kite Warranty

• Do you have a kite repair centre?